Policy Privacy
Policy

Crafto Agency is committed to protecting your privacy. This policy outlines how we collect, use, and disclose your personal information.

Privacy Policy

Effective Date: Jan 17, 2025
Last Updated: Jan 17, 2025

1. Introduction

Crafto Agency, a subsidiary of Volar Agency, Inc. ("Company," "we," "us," or "our"), operates within the United States, providing web design, development, and SEO services. This Privacy Policy explains how and why we collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at https://crafto.agency, or any website of ours that links to this privacy notice.
Engage with us in other related ways, including sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@crafto.agency .

2. Summary of Key Points

This summary provides key points from our privacy notice. You can find more details about any of these topics by clicking the relevant section links.

What personal information do we process? When you visit or use our services, we may collect personal information depending on how you interact with us and the services you use.
Do we process sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our services, communicate with you, ensure security, and comply with legal obligations.
In what situations do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We implement security measures to protect your personal information but cannot guarantee complete security.
What are your rights? Depending on your location, you may have specific privacy rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a request through our contact information.

3. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

Register for an account or sign up for services.
Contact us for support, estimates, or invoicing.
Interact with us through marketing and promotions.

Personal Information Collected:

Full Name
Email Address
Phone Number
Billing Address

Automatically Collected Information:

Internet Protocol (IP) address
Browser type and device information
Log and usage data (referring URLs, pages viewed, system activity logs)
Cookies and tracking technologies

4. How We Use Your Information

We process your personal information for the following reasons:

To facilitate account creation and authentication.
To deliver and facilitate services to the user.
To respond to user inquiries and offer support.
To send marketing and promotional communications (opt-out available).
To deliver targeted advertising and improve our marketing campaigns.
To protect our services against fraud, scams, and unauthorized use.
To comply with legal obligations and regulatory requirements.
To investigate, prevent, and take action against suspected fraudulent or illegal activities.

Crafto Agency reserves the right to refuse service to anyone if we determine that:

The client is engaging in fraudulent activities or misrepresenting information.
The requested project violates ethical or legal guidelines.
The client exhibits inappropriate, threatening, or abusive behavior toward our staff.
The client repeatedly fails to comply with payment obligations or terms of service.
The project requests involve illicit, unethical, or otherwise unacceptable content.

We retain full discretion in determining whether services will be provided or discontinued.

5. Data Sharing & Third-Party Services

We may share your information with third parties in the following cases:

Google Analytics (website performance tracking and user behavior analysis).
Payment Processors (secure handling of transactions, including Stripe, PayPal, and other payment services used by our platform).
Legal Compliance Authorities (to comply with laws, legal obligations, subpoenas, or governmental requests).
Fraud Prevention & Security Partners (to investigate and prevent unauthorized or malicious activity).
Business Transfers (if Crafto Agency is involved in a merger, acquisition, or sale of assets, personal information may be transferred).

We do not sell personal information.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. These technologies help us improve user experience, enhance security, and analyze website performance. The types of cookies we use include:

Essential Cookies : Necessary for website functionality.
Performance Cookies : Track usage patterns and help improve site efficiency.
Targeting & Advertising Cookies : Deliver relevant ads based on browsing behavior.

Users can disable cookies in browser settings; however, doing so may affect website functionality.

7. Social Logins & Third-Party Integrations

If you choose to log in via social media accounts (such as Facebook, Google, or LinkedIn), we may collect profile information associated with your account. This may include:

Name
Email Address
Public Profile Information

These logins are subject to the privacy policies of their respective platforms. We do not store passwords or sensitive authentication details related to third-party logins.

We also integrate with third-party tools such as:

CRM Systems (to manage customer relationships and support services).
Email Marketing Platforms (to send service updates, promotional offers, and account notifications).
Security & Compliance Services (to protect against fraud, spam, and unauthorized access).

Users should review third-party privacy policies before using such services through our platform.

8. Data Retention & User Rights

We retain your personal information as long as necessary to fulfill the purposes outlined in this privacy notice unless a longer retention period is required by law.

Users have the right to:

Request access to their personal information.
Request correction or deletion of their data.
Object to processing or request data portability.
Withdraw consent for processing where applicable.
Opt-out of marketing communications at any time.
Request a copy of their stored personal data in a structured, readable format.

To exercise these rights, contact us at info@crafto.agency . We will respond to requests in accordance with applicable privacy laws and regulations.

9. GDPR Compliance & Data Subject Rights

For users in the European Union (EU), we comply with the General Data Protection Regulation (GDPR). Under GDPR, you have the following rights:

Right to Access: Request a copy of your personal data.
Right to Rectification: Request corrections to inaccurate information.
Right to Erasure: Request deletion of personal data (Right to be Forgotten).
Right to Restriction of Processing: Request limitations on processing activities.
Right to Data Portability: Request transfer of your data in a structured format.
Right to Object: Object to processing for direct marketing or legitimate interests.

To exercise GDPR rights, contact us at info@crafto.agency .

10. Payment & Refund Policies

One-Time Payments: Customers must make full payment upfront unless otherwise agreed.
Recurring Payments: Monthly billing applies to ongoing SEO and web maintenance services.
Late Payments: Failure to make timely payments may result in service suspension.
Refund Policy: Due to the nature of our services, payments are final and non-refundable once work has commenced.
Cancellation Policy: Clients may cancel recurring services with 30 days' notice .
Chargebacks & Disputes: Clients must first attempt to resolve disputes directly with us before initiating a chargeback. Unauthorized chargebacks may result in legal action.

11. Security Measures & Fraud Prevention

We implement industry-standard security measures to protect personal data, including:

Encryption of sensitive data.
Restricted access to personal data by authorized personnel only.
Firewalls and monitoring systems to detect suspicious activities.
Regular security audits to maintain compliance with best practices.

We take fraud seriously and actively monitor suspicious activity. If we detect fraudulent behavior, we reserve the right to:

Terminate accounts associated with fraudulent activity.
Report fraudulent activities to legal authorities.
Take legal action against parties engaged in fraud or unauthorized use of our services.

12. Governing Law & Dispute Resolution

This Privacy Policy and Terms of Service shall be governed by and construed in accordance with the laws of California, United States , without regard to conflict of law principles.

Dispute Resolution Process:

Any disputes arising from this policy shall first be attempted to be resolved amicably through direct communication.
If a resolution is not reached, disputes may be subject to mediation or arbitration in California.
Legal proceedings, if necessary, shall be conducted in a court of competent jurisdiction in California.

By using our services, you agree that any claims or disputes must be resolved exclusively through legal proceedings in California courts.

Final Notes

Crafto Agency is committed to maintaining a safe, secure, and transparent service for all clients. Any misuse of our services, fraudulent activities, or violations of our policies will result in the termination of services and, where applicable, legal action.

For any questions, please contact us at: Email: info@crafto.agency
Phone: (888) 990-5055
Address: 9035 1/2 Rathburn Ave, Los Angeles, California 91325